| Digital Services
Focused Research Group
Head:
Prof. Michael Cusumano, MIT Sloan School, Strategy Group.
Associated Faculty and Staff:
Prof. Gabriel Bitran, MIT Sloan School, Deputy Dean
Prof. Erik Brynjolfsson, MIT Sloan School, Information Technology Group
Prof. Charlie Fine, MIT Sloan School, Operations Group
Prof. Benjamin Grosof, MIT Sloan School, Information Technology Group
Prof. Eric Klopfer, MIT School of Engineering
Prof. Stuart Madnick, MIT Sloan School, Information Technology Group
Prof. Wanda Orlikowski, MIT Sloan School, Information Technology Group
Dr. Michael Siegel, MIT Sloan School, Information Technology Group
Prof. JoAnne Yates, MIT Sloan School, Communications Group
Description:
The projects in this realigned SIG are focused on services, communications, and security. BT, Cisco, CSK, France Telecom, PWC and Intel have provided financial support for this research. In addition, over a million dollars in funding has been provided by the NSF. Ongoing projects include:
Services – Projects in the “pure” services space include topics such as the following:
- Importance of Services in High-Tech Product Businesses
- Strategic Importance of How Customers Use a Technology
- Scale and Differentiation in Services
- R&D for Services
Communications – Projects in the Communications Futures Program (a collaboration between MIT Sloan, the Media Lab and CSAIL) involve defining the roadmap for communications and its impact on adjacent industries. The mission is to help industry partners recognize the opportunities and threats by understanding the drivers and pace of change, building technologies that create discontinuous innovation and building the enablers for such innovation to be meaningful to our partners. Working groups include the following:
- Core-Edge Dynamics: Business Models and Technologies
- Technologies That Create Discontinuous Innovation (Viral Communications)
- Internet Architecture (QOS, Denial of Service, Inter-provider Routing)
- Broadband Services
- Security and Privacy
Security – A major challenge for business and government is deciding with some measurable degree of confidence how much and what they should invest for protection against extreme and rare events across boundaries and borders. This will require a way to address events that are often not independent and, without proper protection, can result in catastrophic loses. Our initial focus is on developing an “index” of how companies perceive various aspects of security (within their firm and with their business partners), versus how important these aspects of security are for the firm.
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